Career of the Week – Emergency Dispatcher

Are you an empathetic person who enjoys listening and helping others? Can you stay calm and communicate clearly while multitasking? If so, a career as an emergency dispatcher may be for you. 

Emergency dispatchers answer calls from the public and send out emergency services like police, firefighters and paramedics.

Emergency dispatchers may do some or all of the following: 

• discuss goods or services information with customers or patrons

• coordinate operational activities

• maintain call records

• provide basic health care services

• operate communications equipment or systems

• confer with coworkers to coordinate work activities

• answer telephones to direct calls or provide information

• search files, databases or reference materials to obtain needed information

• enter information into databases or software programs

• relay information between person

How can you get into this job?

You usually learn on the job to become an emergency dispatcher. You may need to complete an Emergency Medical Dispatch course experience in similar work.

For more information, please check out Brodie Keay a Senior Fire Dispatcher on the following video: Emergency dispatcher 

Source: Tahatu – Emergency dispatcher

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